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Instantly find reliable vendors in your area with Vendor Nexus
Instantly find reliable vendors in your area. Learn more
Instantly find reliable vendors in your area with Vendor Nexus
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As RPM Albuquerque’s portfolio expanded, managing emergency maintenance requests after business hours became increasingly challenging.
“Prior to joining Max On-Call, we had 3 full time evening/weekend dispatchers to help facilitate emergencies,” said Angie Hanan Operations Manager at RPM Albuquerque. “As you can imagine, these positions were costly and did not provide the service we would expect of this role. Emergencies were not being handled but rather left for our Maintenance Coordinators to follow up on the next business day. This resulted in low customer satisfactory scores and lingering unresolved issues.”
With inconsistent handling of after-hours calls and limited communication with residents, the team needed a more reliable solution that could deliver a high level of service while reducing overhead.
“Max On-Call provides a high level of consistent customer service,” Hanan shared. “It’s helped us save on salary expenses from having evening and weekend dispatchers, and we’ve received great feedback and ratings from our residents.”
With MAX On-Call managing after-hours emergencies, the RPM Albuquerque team saw immediate improvements in communication and response times. “The ability to provide excellent customer service with clear communication on next steps, and often resolve emergencies quickly outside of normal business hours, has been a huge win for our team,” shared Hanan.
Since implementing MAX On-Call, RPM Albuquerque has seen remarkable improvements in both efficiency and resident experience:
The transition to MAX On-Call not only improved efficiency but also enhanced the company’s reputation for responsiveness. “Our overall experience has been fantastic!” Angie said. “We’ve heard great feedback from our Maintenance Coordinators and from our residents.”
For RPM Albuquerque, MAX On-Call has delivered peace of mind, cost savings, and a better experience for both residents and staff.
By leveraging MAX On-Call, RPM Albuquerque has proven that a smarter approach to after-hours maintenance can strengthen customer satisfaction, reduce operational costs, and create a seamless experience for everyone involved.
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