Property Meld Blog

White Labeling is Here

Imagine your residents and owners see your company logo and brand throughout every step of their maintenance experience. Your residents and owners have no doubt they are doing maintenance exclusively with your company, and they have confidence in your process. It’s time you take the credit for your positive maintenance experience. You may be wondering […]

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Property Meld and AppFolio Property Manager Announce Integration Partnership

The integration will allow shared customers to automatically sync data between solutions.  RAPID CITY, SD – JUNE 22, 2022 – Property Meld, the number one property maintenance solution in North America, announced today a partnership with AppFolio, Inc., a cloud-based business management solution for the real estate industry, as part of AppFolio Stack™, its new […]

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Property Meld Partners with PURE Property Management

RAPID CITY, SD June 1, 2022 – Property Meld, the leading residential property maintenance software company in North America, announced today that it is partnering with PURE Property Management, one of the fastest growing residential property management and technology companies in the U.S.  Property Meld’s automated software will make PURE property managers’ maintenance workflows simpler […]

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Property Meld Awards Excellence in Maintenance Award to Evernest at PMMCON 2022

About the Excellence in Maintenance Award At Property Meld, our mission is to deliver a positive maintenance experience while intelligently improving efficiency and oversight. So it’s fitting that we want to recognize, honor, and celebrate businesses living out this mission by leveraging maintenance. This is how the “Excellence in Maintenance Award” was born. Every year, […]

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Actionable Steps to Retain your Owners: Part 2

In Part #1 of Actionable Steps to Retain your Owners, we covered tips to improve your communication process with owners. Now, let’s take it a step further by exploring how you can provide the best-in-class maintenance experience for your owners.   Cut repair costs by implementing preventative maintenance processes. Let’s do some math on the […]

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Actionable Steps to Retain Your Owners: Part 1

Now that you know the importance of maintenance on owner retention, we are going to provide you with some insightful tips to retain your owners. The key is to be proactive and transparent about maintenance repairs. 3 Tips to Retain Your Owners 1. Stop using the owner statement as a repair notification. It’s critical that […]

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The True Cost of Inefficient Maintenance Coordination

  We get it. You are busy. Every day you come into work, it feels like you are trying to put out a dumpster fire. Your inbox is filled with unopened maintenance request emails. Your residents are upset because you aren’t following up on their requests, and you are trying to keep all the pieces […]

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Best Practices in Maintenance Follow-Up

Property maintenance is an incredibly complex process where repairs and follow-up can easily fall through the cracks. You can’t afford to fall behind on maintenance tasks. Why? Fast and quality repairs result in happy residents, renewing leases, and leaving great reviews. We will cover the fundamentals of a quality follow-up process to ensure you see […]

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Recession-proof Your Maintenance Operations

  We all know it’s coming. CNBC CFO experts say there is a 68% chance of a recession by 2023. Economic downturns create uncertainty with cash flow. Owners and investors grow concerned about their property investments. When strapped for cash, you must make tough decisions, like laying-off staff. Despite these concerns, the property management industry has […]

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The Impact of Maintenance on Owner Retention

Your phone rings, and it’s one of your property owners. You are expecting a pleasant call, but it goes south real quick. Your owner is breaking up with you. Their response is vague. “It’s not you; it’s me,” they say. But the reality is you may not have recognized the impact that your maintenance process […]

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How to Make Systematic Changes to Prevent Burnout

The Great Resignation has made today’s job market extraordinarily volatile. Talking about the fear of staff burnout is critical in looking at the future of our workforce. In part 7 of our Beyond Maintenance Series, our panel of experts discussed the impact of employee burnout in the property management industry and helpful insights on how […]

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Maximizing Vendor Relationships During a Labor Shortage

Beyond Maintenance Series: Part 6 In part 6 of our Beyond Maintenance Webinar Series, we focused on maximizing vendor relationships during the labor shortage. Experts on our panel included maintenance managers and vendors that shared valuable insight.   What is your perspective on the vendor labor shortage? Vanessa Quevedo Rodriguez, Maintenance Manager at T-Square Properties, […]

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Property Meld Partners with Evernest

March 8, 2022 – Property Meld announced today that Evernest, one of the nation’s largest brokerage and management services for single-family and small multifamily properties, will join over 800 property management companies on their property maintenance platform.        “We are looking forward to partnering with Evernest as they play a key role in pushing the […]

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What is a Rental Turnover and the 3 Effects of Poor Processes

80% of rental turnover happens in the spring and summer. So, leases will end, residents will move out, and you’ll be facing the financial weight of a costly turnover between $1,000—$2,500 per unit. So tell us, are you prepared to face the stress of the turnover season? If not, you and your staff will be […]

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The Property Management Guide to HVAC Preventative Maintenance

The extreme swings of cold, heat, and humidity can cause stress to heat and cooling equipment. Preventative maintenance on your HVAC systems is often held off for the summer months when residents turn off their A/C unit for the winter. However, there is a better way to protect your investment in equipment. In this guide, […]

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4 Benefits of Property Maintenance Automation

Workflow automation is the future in the world of business, and property maintenance is no exception. Manually managing repetitive tasks is a thing of the past. Your staff, vendors, owners, and residents deserve a more productive and profitable way to operate. So what’s preventing you from incorporating the most talked about technical tool? Reality check: […]

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The Ultimate Guide to the Property Maintenance Process

  The fear of the unknown is always scary, and maintenance is no exception. In property management, it’s necessary to thrive in maintenance to develop a successful business. The bottom line? Property maintenance matters. It’s one of the most critical elements in your daily operations. Here you’ll find helpful tips and strategies to improve your […]

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The Importance of Property Maintenance Estimates

Repair requests before maintenance estimates: You receive a maintenance request from an irate resident that they’ve lost hot water and it’s leaking beyond repair.  The pressure is on to repair the issue. Then, you realize this water heater will need to be replaced and require owner approval. It’s time to get an estimate. While you’re […]

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The Role Maintenance Plays in Owner Renewals

The Role Maintenance Plays in Owner Relationships and Renewals In this month’s Beyond Maintenance webinar on January 27, we focused on property maintenance’s role in owner relationships, experiences, and renewals. Why Increasing the Lifetime Value of Your Owners is Important. Billy Early, Christine Bennett, and Aaron Seaholm shared their insights on critical levers critical to […]

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7 Challenges Property Managers Will Face in 2022

Prepare for the new year with our solutions to property maintenance challenges. Every year comes with new challenges, and property management is no exception. National trends evolve, economic trends change, and property managers must adapt. At Property Meld, we understand that keeping the pace of external factors is important as a property manager. This is […]

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How to Retain Owners in a Seller’s Market

Is owner retention important to you? We hope you’re saying yes! Let’s look at why it’s essential to retain your customers and how you can make sure they stick around during a seller’s market. Why retaining owners is important Hanging onto your customers is no easy feat. Owners want to know they are being taken […]

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Improving the Property Maintenance Process in One Year

Improve your property maintenance process with these two major takeaways from our customer success stories. At the end of the year, we celebrate our customers that improved their property maintenance process. We strive to help property management companies succeed in maintenance and ultimately succeed in business. We’re proud to celebrate their growth and dedication in […]

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A Year in Review and Our Solution Resolutions

  We’re breaking out in celebration as we look back at the success, growth, and learning opportunities of 2021. At Property Meld, we take the time at the end of every year to celebrate our wins and focus on future ways to improve our smart maintenance solution — not only for our customers but also […]

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Why Maintenance Matters with Deb Newell

The fear of the unknown is always scary, and maintenance is no exception. In property management, it’s necessary to succeed in maintenance to have a successful business—property maintenance matters. It’s one of the most critical elements in your daily operations. A firm believer in focusing on maintenance solutions is Deb Newell, owner of Real-Time Consulting […]

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What Is Smart Maintenance and Why We’re the Real Deal

We’re hearing the chatter around smart maintenance and the importance of implementing the strategy into your daily operations to save time and money. We’re flattered our solution has been a conversation starter for property management companies and their accounting systems. It’s a hot topic and we understand why. Our web-based solution is the real “smart […]

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5 Key Takeaways from Our First-Ever User Summit

At Property Meld, we like to work hard and play harder. We’re serious about what we do, but we don’t take ourselves too seriously. That didn’t change as attendees flooded the venue for our first-ever Property Meld User Summit on November 3, 2021, at the Hotel Alex Johnson. During this two-day action-packed event, we had […]

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4 Reasons Why Property Maintenance Software Sucks

If you’re like most property managers we speak to, property maintenance is the life-sucking part of your daily responsibilities. Your manual efforts aren’t exactly creating a positive experience, but that’s just the way it goes. And implementing a new system with a new way of handling your maintenance sounds even worse. We get it. We’ve […]

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Property Meld Expands Relationship with HomeRiver Group

October 12, 2021 — Property Meld announced today that it has expanded its relationship with HomeRiver Group, the nation’s largest provider of third-party property management services for single-family and small multifamily properties, with over 27,000 properties under management in 28 states. “Deepening our relationship with HomeRiver Group is yet another great example of an industry that’s moving […]

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Managing Maintenance with Remote Employees

In this month’s Beyond Maintenance webinar and knowledge series on September 23, we focused on remote employees and the effects they can have on your business — for the better. Managing a Team in the Virtual World Todd Ortscheid and Joni Wolfswinkel explored the significant challenges around business expansion and workforce needs. They shared their […]

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Is Internal Maintenance the Answer to Maximizing NOI?

Beyond Maintenance Series: Part 2 We hope you were able to attend part 2 of our Beyond Maintenance webinar and knowledge series on August 23, 2021, about internal maintenance. Unfortunately, we had a video malfunction in the recording of the webinar. It was full of valuable information and insights from industry leaders, which we will […]

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Fall Maintenance Checklist for Your Rental Properties

Summer is speeding by. The cool air is coming. It’s time to break out your fall maintenance checklist to prepare your units for fall… and (dare we say?) winter months.  You’re expected to handle your day-to-day operations in addition to tracking down technicians to winterize equipment, line up snow removal, and check HVAC systems. We […]

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4 Tips to Become the Best Property Management Company in the Industry

Why should a resident or property owner choose you as the best property management company to work with? For your business to be successful, you need to work on implementing these critical tips. Tip #1: Communication is Key As a property manager, having positive and consistent contact with your residents, internal techs, vendors, and property […]

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3 Ways Software Can Simplify Your Maintenance Process

In the era of technology, software use and digital communication is growing rapidly and becoming the norm in today’s society. The property management industry is no exception. As a property manager, you must evolve and accept that technology continues to transform the world. Many property management companies look to technology to improve their day-to-day operations […]

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Make-Ready Turnover Checklists, Spreadsheets and Software

Make your make ready process less complicated with our tips and bonus turnover checklist!  ‘Tis the season for residents moving out and moving on from one of your many unit rentals. Cue the make-ready boards and manual checklists to oversee all the moving parts. The stress is on, and you risk tasks falling through the […]

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Checklist: A Quick Guide for Maintenance Coordination

What does your traditional maintenance process look like this time of year? Are you manually scheduling maintenance requests and assuming your residents and vendors communicate efficiently?  Is this how you’ve always done it? We’ll bear with you, it’s hard to break the cycle. That’s why we created this checklist — to help you manually keep […]

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The Secret Sauce to a Successful Maintenance Process

Running a profitable, successful property management business isn’t an easy task. When you analyze your bottom line, is maintenance the most significant challenge? Your traditional maintenance process is “mild” compared to this hot market. The spreadsheets, constant phone calls, and the back and forth scheduling are overwhelming and bland. We’ll let you in on a […]

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3 Types of Maintenance Strategies: What Type is Yours?

The ultimate guide to reactive, preventative, and predictive maintenance strategies. What is a property maintenance strategy?  A maintenance strategy is the preservation of work involving the identity, resource, and execution of repairing, replacing, and inspecting. Efficient maintenance is critical as you scale your property management company or simply maintain it. In an effort to expand […]

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Property Meld Awards Excellence in Maintenance Award at PMMCON

South Dakota property maintenance software company awards property manager customer Excellence in Maintenance Award at PMMCON, an annual national property management conference, on Friday, May 21 at The Gaylord Texan Resort & Convention Center in Dallas, Texas. Property Meld, a smart maintenance property management start-up company located in Rapid City, SD, awarded their annual Excellence […]

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Online Reviews and Resident Satisfaction

We’ve said it before, but it’s worth repeating that online reviews are currency in today’s digital world. In one study, 78% of prospective residents said a property management company’s online reviews were the biggest factor in choosing where to live — rising to 86% for millennials. This means resident satisfaction is critical. In the property […]

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The Connection Between Repair Speed and Reviews

One of the best ways to create happy residents is to fix maintenance issues quickly and effectively. In the property management industry, the primary reason for negative reviews is maintenance issues. Even more striking, 31% of residents reported that maintenance issues were the primary reason they left a property. Second, rent price was the only […]

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Leverage Our Data and Kick Some Maintenance Ass This Year!

You may have heard us touting the importance of the correlation between the speed of completion and resident satisfaction. We’ve also preached about how resident satisfaction is essential to growth and how a healthy utilization rate is key to having a profitable property management business. But have you stopped and given much thought to what […]

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7 Nightmares of Property Managers and Home Owners

If you are a property manager or own a home that is used as a rental, you probably have experienced a few of your own. We scoured the internet to find a few stories to share from some people just like you (because everything on the internet is true, right?). Enjoy! 1. I started managing […]

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Property Meld Testifies in Washington, D.C.

Ray Hespen, Co-founder and Chief Executive Officer of Property Meld, joined 27 United States Senators and three other witnesses from across the country in the Subcommittee on Communications, Technology, Innovation, and the Internet’s hearing titled, “Betting on the Rest: Expanding American Entrepreneurship Outside Tradition Hubs.” The hearing aimed to examine the venture capital gap between different geographical regions in America, how COVID-19 could redefine this gap, […]

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Why Leading and Lagging Indicators Matter to Your Maintenance Business

There’s never been a more important time to understand the difference between leading and lagging indicators. Leading indicators tell you what’s going to happen, whereas lagging indicators tell you what has already happened. Both are important, but most of us tend to focus only on lagging indicators. This is probably because they’re the most readily […]

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How to Set Up a Successful Remote Maintenance Division

Talk to any property manager and the conversation will eventually shift towards maintenance and all of the challenges that come with it.  Our property managers would report that over 50% of their time was dealing with maintenance and the time studies we had them do prove it.   Our managers were not able to manage additional […]

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How to Ensure Maintenance Issues Don’t Stunt Your Company’s Growth

When growth is the ultimate goal, it’s easy to just focus your attention on sales, revenue, and profit. But stable and sustainable growth isn’t only about the bottom line. It’s about growing each facet of your operation methodically so the entire business moves in rhythm with its constituent parts. In the property management business, it’s […]

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How Maintenance Affects Your Business’s Bottom Line, Part 2

In our previous post, we stressed the importance of understanding the basic mathematics of your company’s maintenance operation. In other words, you must know how much money your maintenance program is costing your business, and how much money it is bringing in, to begin understanding how it affects your business’s bottom line. But the dollars […]

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How Maintenance Affects Your Business’s Bottom Line, Part 1

Running a profitable, successful property management business is no small feat. There are housing units to be cleaned, shown, filled with new residents and turned over at the end of leases. There are lease agreements to craft, rent payments to collect, and utility and property tax bills to pay. And that’s just when business is […]

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HVAC Invoices by Season and Region

Is HVAC seasonal? Well, if You Think HVAC Invoices Only Bite In the Summer, You’re Wrong. Here’s How to Protect Yourself from Sticker Shock At Property Meld, we constantly analyze millions of service issues to learn how to craft the most efficient maintenance operation possible. One area of particular interest due to its high-cost potential […]

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What KPIs Matter in Property Maintenance?

Some businesses define success as ever-increasing revenues and profits. Yet this simple definition comes with a catch: revenue and profits are lagging indicators, meaning that you’re already feeling the heat by the time you notice something is awry.  Rate Your Current Maintenance Process Here  Enter the concept of key performance indicators (KPIs). KPIs, help you measure how […]

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What Maintenance Satisfaction Says About Your Operation

At Property Meld, we believe that if you want your property management business to be successful, there’s perhaps nothing more vital than ensuring your tenants are satisfied with the condition and upkeep of the space they ultimately call home.  Find your score. What has us so convinced? We have the numbers to back it up. […]

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Tech Industry Impacts in Property Management

The intensity and rate at which technology disrupts the world and its systems is exponential. In other words, we’ve only touched the surface of its effects and they’ll likely arrive much quicker than any of us anticipate. In the property management industry, technology is only just beginning to extend its tentacles. Yet there is a […]

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Maintenance Satisfaction Program 

A quality maintenance process means happier residents. Happier residents translate to better reviews and higher resident retention. Positive reviews and resident retention lead to increased revenue and fewer resident turnover responsibilities. It’s rather simple mathematics. The Challenge Confidently knowing your process is up to snuff. To that end, we took a look at how maintenance […]

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Getting Vendors Onboard

Oftentimes, all it takes to convince a property manager of the many benefits of a smart maintenance solution is a walkthrough of the software. Once they find themselves onboard, however, their next concern usually shifts to how they’re going to convince their vendors to see the light, too. What’s In It For Me? The most […]

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Turnover Time: What’s Average?

In evaluating the time it takes to turn a property, there is a wide range of variables that all property management companies juggle. There are some commonalities that come into play when determining the average time for a turn.

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Survival Mode in the Summer Months

Today’s data is showing that the summer months are when 80% of people are moving into new properties and when maintenance issues increase by 57%. Many property managers and owners tend to call this, stuck in “survival mode.”

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It’s All Good in the Hood (Until It’s Not)

Online reviews are great, right? You can read reviews on that product you want to buy, and get all of the inside tips on what a companies advertising isn’t telling you. That’s awesome! Until someone is online reviewing your business, and it’s not good. Rate Your Maintenance  As a matter of fact, it’s terrible, exaggerated […]

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Winter Maintenance Emergencies: Be Prepared

Winter is coming. With the winter months come extreme weather conditions, holiday travel, and additional hours of darkness. These conditions open the door to maintenance problems that affect many properties such as frozen or burst pipes, broken heaters and furnaces, and iced-over roadways and sidewalks. In addition, insulation, plumbing, roofing and HVAC/furnace units need to […]

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