Top 3 Ways Software Can Make Your Maintenance Process and Rental Turnovers Easier

In the era of technology, software use and digital communication are growing rapidly and becoming the norm in today’s society. The real estate industry is no exception. As a property manager, you must evolve and accept that technology continues to transform the world. Many property management companies look to technology to improve their day-to-day operations […]

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Checklist: A Quick Guide for Maintenance Coordination

What does your traditional maintenance process look like this time of year? Are you manually scheduling maintenance requests and assuming your residents and vendors communicate efficiently?  Is this how you’ve always done it? We’ll bear with you, it’s hard to break the cycle. That’s why we created this checklist — to help you manually keep […]

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The Secret Sauce to a Successful Maintenance Process

Running a profitable, successful property management business isn’t an easy task. When you analyze your bottom line, is maintenance the most significant challenge? Your traditional maintenance process is “mild” compared to this hot market. The spreadsheets, constant phone calls, and the back and forth scheduling are overwhelming and bland. We’ll let you in on a […]

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3 Types of Maintenance Strategies: What Type is Yours?

What is the importance of efficient maintenance? A maintenance strategy is the preservation of work involving the identity, resource, and execution of repairing, replacing, and inspecting. As you scale your property management company or simply maintain it, efficient maintenance is critical. In an effort to expand the production of your property management business, you will […]

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Property Meld Awards Excellence in Maintenance Award at PMMCON

South Dakota property maintenance software company awards property manager customer Excellence in Maintenance Award at PMMCON, an annual national property management conference, on Friday, May 21 at The Gaylord Texan Resort & Convention Center in Dallas, Texas. Property Meld, a smart maintenance property management start-up company located in Rapid City, SD, awarded their annual Excellence […]

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Online Reviews and Resident Satisfaction

We’ve said it before, but it’s worth repeating that online reviews are currency in today’s digital world. In one study, 78% of prospective residents said a property management company’s online reviews were the biggest factor in choosing where to live — rising to 86% for millennials. This means resident satisfaction is critical. In the property […]

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The Connection Between Repair Speed and Reviews

One of the best ways to create happy residents is to fix maintenance issues quickly and effectively.   In the property management industry, the primary reason for negative reviews is maintenance issues. Even more striking, 31% of residents reported that maintenance issues were the primary reason they left a property. Second, rent price was the […]

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Leverage Our Data and Kick Some Maintenance Ass This Year!

You may have heard us touting the importance of the correlation between the speed of completion and resident satisfaction. We’ve also preached about how resident satisfaction is essential to growth and how a healthy utilization rate is key to having a profitable property management business. But have you stopped and given much thought to what […]

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7 Nightmares of Property Managers and Home Owners

If you are a property manager or own a home that is used as a rental, you probably have experienced a few of your own. We scoured the internet to find a few stories to share from some people just like you (because everything on the internet is true, right?). Enjoy! 1. I started managing […]

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Property Meld Testifies for Subcommittee on Communications in Washington, D.C.

Ray Hespen, Co-founder and Chief Executive Officer of Property Meld, joined 27 United States Senators and three other witnesses from across the country in the Subcommittee on Communications, Technology, Innovation and the Internet’s hearing titled, “Betting on the Rest: Expanding American Entrepreneurship Outside Tradition Hubs.” The hearing aimed to examine the venture capital gap between different geographical regions in America, how COVID-19 could redefine this gap, […]

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Why Leading and Lagging Indicators Matter to Your Maintenance Business

There’s never been a more important time to understand the difference between leading and lagging indicators. Leading indicators tell you what’s going to happen, whereas lagging indicators tell you what has already happened. Both are important, but most of us tend to focus only on lagging indicators. This is probably because they’re the most readily […]

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How to Set Up a Successful Remote Maintenance Division

Talk to any property manager and the conversation will eventually shift towards maintenance and all of the challenges that come with it.  Our property managers would report that over 50% of their time was dealing with maintenance and the time studies we had them do prove it.   Our managers were not able to manage additional […]

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How to Ensure Maintenance Issues Don’t Stunt Your Company’s Growth

When growth is the ultimate goal, it’s easy to just focus your attention on sales, revenue, and profit. But stable and sustainable growth isn’t only about the bottom line. It’s about growing each facet of your operation methodically so the entire business moves in rhythm with its constituent parts. In the property management business, it’s […]

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How Maintenance Affects Your Business’s Bottom Line, Part 2

In our previous post, we stressed the importance of understanding the basic mathematics of your company’s maintenance operation. In other words, you must know how much money your maintenance program is costing your business, and how much money it is bringing in, to begin understanding how it affects your business’s bottom line. But the dollars […]

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How Maintenance Affects Your Business’s Bottom Line, Part 1

Running a profitable, successful property management business is no small feat. There are housing units to be cleaned, shown, filled with new residents and turned over at the end of leases. There are lease agreements to craft, rent payments to collect, and utility and property tax bills to pay. And that’s just when business is […]

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What KPI’s Matter in Property Maintenance?

For many, success in business can be defined as ever-increasing revenues and profits. Yet such a rudimentary definition comes with a catch: revenue and profits are lagging indicators, meaning that by the time you notice something is awry, you’re already feeling the heat.  Rate Your Current Maintenance Process Here  Enter the concept of key performance […]

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What Maintenance Satisfaction Says About Your Operation

At Property Meld, we believe that if you want your property management business to be successful, there’s perhaps nothing more vital than ensuring your tenants are satisfied with the condition and upkeep of the space they ultimately call home.  Find your score. What has us so convinced? We have the numbers to back it up. […]

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Tech Industry Impacts in Property Management

The intensity and rate at which technology disrupts the world and its systems is exponential. In other words, we’ve only touched the surface of its effects and they’ll likely arrive much quicker than any of us anticipate. In the property management industry, technology is only just beginning to extend its tentacles. Yet there is a […]

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Maintenance Satisfaction Program 

A quality maintenance process means happier residents. Happier residents translate to better reviews and higher resident retention. Positive reviews and resident retention lead to increased revenue and fewer resident turnover responsibilities. It’s rather simple mathematics. The Challenge Confidently knowing your process is up to snuff. To that end, we took a look at how maintenance […]

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Getting Vendors Onboard

Oftentimes, all it takes to convince a property manager of the many benefits of Property Meld is a quick chat and walkthrough of our software. Once they find themselves onboard, however, their next concern usually shifts to how they’re going to convince their vendors to see the light, too. What’s In It For Me? The […]

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Turnover Time: What’s Average?

In evaluating the time it takes to turn a property, there is a wide range of variables that all property management companies juggle. There are some commonalities that come into play when determining the average time for a turn.

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The Reality of HVAC Seasons in Your Region

HVAC issues have two target seasons for residents needing maintenance. Residents needing air conditioning repair in the hot summer months of June through August, and residents needing heating repairs in winter, primarily November and December.

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Survival Mode in the Summer Months

Today’s data is showing that the summer months are when 80% of people are moving into new properties and when maintenance issues increase by 57%. Many property managers and owners tend to call this, stuck in “survival mode.”

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It’s All Good in the Hood (Until It’s Not)

Online reviews are great, right? You can read reviews on that product you want to buy, and get all of the inside tips on what a companies advertising isn’t telling you. That’s awesome! Until someone is online reviewing your business, and it’s not good. Rate Your Maintenance  As a matter of fact, it’s terrible, exaggerated […]

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Winter Maintenance Emergencies: Be Prepared

Winter is coming. With the winter months come extreme weather conditions, holiday travel, and additional hours of darkness. These conditions open the door to maintenance problems that affect many properties such as frozen or burst pipes, broken heaters and furnaces, and iced-over roadways and sidewalks. In addition, insulation, plumbing, roofing and HVAC/furnace units need to […]

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Let’s Dig into Our Top Melds

Let’s take a look at what residents have encountered, and what has literally broken down in the world of property maintenance. The top five Meld categories we experience year round: #1 . Appliances Appliances includes all major items such as refrigerators, stoves, washers, dryers, dishwashers, and all related items. Things break down, and given the many moving […]

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