There are many ways to run a property maintenance program, but not all are successful. The strategy you choose to conduct your property maintenance will directly impact resident satisfaction, owner retention, and much more. At Property Meld, we call it “The Maintenance Butterfly Effect.” Property maintenance affects much more than just the quality of your […]
Read More »The rain showers are slowing down, and the sun is in the sky longer each night. While for some summer is a season of fun and relaxation, but for property managers know summer brings an influx of maintenance requests. For a list of the most common maintenance issues by season, check out our ultimate guide […]
Read More »Preventative maintenance is a maintenance process that intends to detect any failures, defects, and equipment breakdowns before they quit working, leading to a potential maintenance emergency. This type of maintenance includes scheduling routine equipment checks and replacements of old parts. In doing this, you can extend the life of your assets and avoid costly maintenance […]
Read More »Maintenance troubleshooting is a vital part of any successful property maintenance process. Troubleshooting saves time and money, as it can help to reduce the amount of downtime caused by the issue and prevent further damage. Maintenance troubleshooting typically involves: Diagnosing the cause of an issue. Performing the repair or part replacement. Testing the system to […]
Read More »Property maintenance can be a daunting task, primarily due to its unpredictability. But after years in the maintenance game, our team has discovered trends in the property maintenance sphere. You can implement a few key things to help your team prepare for common property maintenance issues. By implementing these practices, the efficiency of your maintenance […]
Read More »How does property maintenance impact resident satisfaction? When a property is well maintained, it provides a sense of security for a property management company’s residents. This includes regular maintenance of the building and grounds, such as lawn care, snow removal, and inspections of the building’s systems. It also includes repairs and updates to the building, like […]
Read More »What is Routine Maintenance Routine maintenance refers to regularly completed work by a maintenance team. These are typically daily or weekly tasks to keep up a property’s overall appearance and ensure everything is functioning correctly. Examples of routine maintenance are inspecting, cleaning, and replacing parts to ensure everything is in working order. This maintenance can […]
Read More »A property maintenance checklist can be a list of responsibilities an internal maintenance team must complete on a regular basis to keep a facility, machine, or system in good working order. It usually includes inspection, cleaning, lubrication, and repair tasks. A maintenance checklist can help reduce employee downtime and emergency repairs while improving the equipment’s […]
Read More »Property managers juggle many moving parts when running a successful company. From screening potential tenants and ensuring they are the right fit to collecting rent payments, there is always something going on. In addition to the endless number of tasks, property maintenance is an essential part of a reputable property management company. With this property […]
Read More »With over 650 customers managing over 450,000 units, Property Meld is growing rapidly as the leading property maintenance software platform in the industry. To aid in our effort of continued growth and expansion, Property Meld has secured a $15 million series B funding round led by Frontier Growth. Frontier Growth is a growth equity firm […]
Read More »In December, most property management companies are preparing their owner statements so they can have them all sent by the end of January. Owner reports detail the past year and, most importantly, outline how much your property owners make from their investments. If these reports differ from your owners’ expectations of what’s profitable, they may […]
Read More »According to industry data, more property managers plan to grow their portfolio in the next two years than we’ve seen since 2016. In addition, more rental investors plan to acquire new properties than we’ve seen since 2017. The more properties you manage, the more money you make. So it is vital to find ways to […]
Read More »With 2023 just days away, we like to look at the past year and evaluate the success and growth of our company in 2022. More importantly, we want to celebrate the wins and successes of our customers who have improved oversight and transparency in their maintenance process. Nothing is better than seeing our customers overcome […]
Read More »When it comes to maintenance, the more information you have, the better. You can resolve maintenance issues much quicker if you have a clear idea of what is wrong and what is needed to fix it. Oftentimes, residents can be vague when they submit a maintenance request. By ensuring residents submit photos within their work […]
Read More »Table of Contents: What is Business Productivity The Importance of Productivity in Property Management Productivity Issues you Might be Dealing With How to Identify Areas of Improvement What is the 80/20 rule? How Does the 80/20 Rule Apply to Productivity in Maintenance? Automate your 80% to focus on your 20% How will Automation Solve your […]
Read More »See how Property Meld customers leverage our maintenance software to improve their maintenance process and create a better experience. As 2022 ends, we celebrate customers who have improved their maintenance process. Our main goal is to ensure our customers have the tools to succeed in maintenance and improve their key performance indicators. A successful […]
Read More »We’ve said it before, and it’s worth repeating. With the proper maintenance process, you can make money while saving money. Property management companies all over the country are leveraging maintenance to increase revenue. Offering maintenance services to your customers can drive profit gains while keeping your property owners’ assets in better condition. Standard maintenance offerings […]
Read More »Nothing is better than taking time off to relax with family and friends during the holidays. However, it is hard to enjoy your vacation when all you can think about is the work orders piling up in your absence. Handling maintenance during the holiday months can be highly overwhelming to property managers. In fact, during […]
Read More »In August of 2021, Pete Neubig found himself in a difficult position. After selling his business, Empire Industries, two years prior, he received a $1,000,000 lawsuit from a resident claiming that Empire Industries was negligent in handling a maintenance request related to mold issues. The resident waited two years from the end of their lease […]
Read More »We live in a time where information moves fast, and we are used to getting the details and data we want in seconds. Technology allows us to retrieve information conveniently at the press of a button. Take Amazon’s “press-to-order” Dash button, for example. You can press a digital shortcut to reorder your favorite product. This […]
Read More »One of the main reasons property maintenance can get costly is its unpredictability, but it doesn’t have to be! With preventative maintenance, you can schedule regular upkeep to prevent unexpected failures in the future. Simply put, preventative maintenance is fixing things before they break. But how can this affect your bottom line? After you understand […]
Read More »Maintenance can be one of the most difficult to control and costly parts of property management. But it’s also directly correlated to resident satisfaction and retention. Residents have high expectations these days, and cumbersome maintenance processes and delays in repairs can make or break that all-important resident experience. In this episode of The Top Floor […]
Read More »Imagine your residents and owners see your company logo and brand throughout every step of their maintenance experience. Your residents and owners have no doubt they are doing maintenance exclusively with your company, and they have confidence in your process. This is why you should implement White Labeling within Property Meld. It’s time you take […]
Read More »The integration will allow shared customers to automatically sync data between solutions. RAPID CITY, SD – JUNE 22, 2022 – Property Meld, the number one property maintenance solution in North America, announced today a partnership with AppFolio, Inc., a cloud-based business management solution for the real estate industry, as part of AppFolio Stack™, its new […]
Read More »RAPID CITY, SD June 1, 2022 – Property Meld, the leading residential property maintenance software company in North America, announced today that it is partnering with PURE Property Management, one of the fastest growing residential property management and technology companies in the U.S. Property Meld’s automated software will make PURE property managers’ maintenance workflows simpler […]
Read More »About the Excellence in Maintenance Award At Property Meld, our mission is to deliver a positive maintenance experience while intelligently improving efficiency and oversight. So it’s fitting that we want to recognize, honor, and celebrate businesses living out this mission by leveraging maintenance. This is how the “Excellence in Maintenance Award” was born. Every year, […]
Read More »In Part #1 of Actionable Steps to Retain your Owners, we covered tips to improve your communication process with owners. Now, let’s take it a step further by exploring how you can provide the best-in-class maintenance experience for your owners. Cut repair costs by implementing preventative maintenance processes. Let’s do some math on the […]
Read More »Now that you know the importance of maintenance on owner retention, we are going to provide you with some insightful tips to retain your owners. The key is to be proactive and transparent about maintenance repairs. 3 Tips to Retain Your Owners 1. Stop using the owner statement as a repair notification. It’s critical that […]
Read More »We get it. You are busy. Every day you come into work, it feels like you are trying to put out a dumpster fire. Your inbox is filled with unopened maintenance request emails. Your residents are upset because you aren’t following up on their requests, and you are trying to keep all the pieces […]
Read More »Property maintenance is an incredibly complex process where repairs and follow-up can easily fall through the cracks. You can’t afford to fall behind on maintenance tasks. Why? Fast and quality repairs result in happy residents, renewing leases, and leaving great reviews. We will cover the fundamentals of a quality follow-up process to ensure you see […]
Read More »We all know it’s coming. CNBC CFO experts say there is a 68% chance of a recession by 2023. Economic downturns create uncertainty with cash flow. Owners and investors grow concerned about their property investments. When strapped for cash, you must make tough decisions, like laying-off staff. Despite these concerns, the property management industry has […]
Read More »Your phone rings, and it’s one of your property owners. You are expecting a pleasant call, but it goes south real quick. Your owner is breaking up with you. Their response is vague. “It’s not you; it’s me,” they say. But in reality, more times than not, the way you conduct your maintenance process has […]
Read More »The Great Resignation has made today’s job market extraordinarily volatile. Talking about the fear of employee burnout is critical in looking at the future of our workforce. In part 7 of our Beyond Maintenance Series, our panel of experts discussed the impact of employee burnout in the property management industry and helpful insights on how […]
Read More »Beyond Maintenance Series: Part 6 In part 6 of our Beyond Maintenance Webinar Series, we focused on maximizing vendor relationships during the labor shortage. Experts on our panel included maintenance managers and vendors that shared valuable insight. What is your perspective on the vendor labor shortage? Vanessa Quevedo Rodriguez, Maintenance Manager at T-Square Properties, […]
Read More »March 8, 2022 – Property Meld announced today that Evernest, one of the nation’s largest brokerage and management services for single-family and small multifamily properties, will join over 800 property management companies on their property maintenance platform. “We are looking forward to partnering with Evernest as they play a key role in pushing the […]
Read More »80% of rental turnover happens in the spring and summer. So, leases will end, residents will move out, and you’ll be facing the financial weight of a costly turnover between $1,000—$2,500 per unit. So tell us, are you prepared to face the stress of the turnover season? If not, you and your staff will be […]
Read More »The extreme swings of cold, heat, and humidity can cause stress to heat and cooling equipment. Preventative maintenance on your HVAC systems is often held off for the summer months when residents turn off their A/C unit for the winter. However, there is a better way to protect your investment in equipment. In this guide, we […]
Read More »Workflow automation is the future in the world of business, and property maintenance is no exception. Manually managing repetitive tasks is a thing of the past. Your staff, vendors, owners, and residents deserve a more productive and profitable way to operate. So what’s preventing you from incorporating the most talked about technical tool? Reality check: […]
Read More »The fear of the unknown is always scary, and property maintenance is no exception. In property management, it’s imperative to thrive in property maintenance to succeed in the industry. The bottom line? Property maintenance matters. It’s one of the most critical elements in daily operations. This article will serve as the ultimate guide to property […]
Read More »Repair requests before maintenance estimates: You receive a maintenance request from an irate resident that they’ve lost hot water and it’s leaking beyond repair. The pressure is on to repair the issue. Then, you realize this water heater will need to be replaced and require owner approval. It’s time to get an estimate. While you’re […]
Read More »According to industry data, maintenance is the most significant source of stress for property owners, with 61% reporting it as a pain point. In fact, 60% of property owners say maintenance issues are the main reason they hire a property manager. Property maintenance has a massive impact on owner relationships and renewals. Hence, as a […]
Read More »Prepare for the new year with our solutions to property maintenance challenges. Every year comes with new challenges, and property management is no exception. National trends evolve, economic trends change, and property managers must adapt. At Property Meld, we understand that keeping the pace of external factors is important as a property manager. This is […]
Read More »Is owner retention important to you? We hope you’re saying yes! Let’s look at why it’s essential to retain your customers and how you can make sure they stick around during a seller’s market. Why retaining owners is important Hanging onto your customers is no easy feat. Owners want to know they are being taken […]
Read More »Improve your property maintenance process with these two major takeaways from our customer success stories. At the end of the year, we celebrate our customers that improved their property maintenance process. We strive to help property management companies succeed in maintenance and ultimately succeed in business. We’re proud to celebrate their growth and dedication in […]
Read More »We’re breaking out in celebration as we look at the past year in review and evaluate the success, growth, and learning opportunities of 2021. At Property Meld, we take the time at the end of every year to celebrate our wins and focus on future ways to improve our smart maintenance solution — not […]
Read More »The fear of the unknown is always scary, and maintenance is no exception. In property management, it’s necessary to succeed in maintenance to have a successful business—property maintenance matters. It’s one of the most critical elements in your daily operations. A firm believer in focusing on maintenance solutions is Deb Newell, owner of Real-Time Consulting […]
Read More »We’re hearing the chatter around smart maintenance and the importance of implementing the strategy into your daily operations to save time and money. We’re flattered our solution has been a conversation starter for property management companies and their accounting systems. It’s a hot topic and we understand why. Our web-based solution is the real “smart […]
Read More »At Property Meld, we like to work hard and play harder. We’re serious about what we do, but we don’t take ourselves too seriously. That didn’t change as attendees flooded the venue for our first-ever Property Meld User Summit on November 3, 2021, at the Hotel Alex Johnson. During this two-day action-packed event, we had […]
Read More »If you’re like most property managers we speak to, property maintenance is the life-sucking part of your daily responsibilities. Your manual efforts aren’t exactly creating a positive experience, but that’s just the way it goes. And implementing a new system with a new way of handling your maintenance sounds even worse. We get it. So, […]
Read More »October 12, 2021 — Property Meld announced today that it has expanded its relationship with HomeRiver Group, the nation’s largest provider of third-party property management services for single-family and small multifamily properties, with over 27,000 properties under management in 28 states. “Deepening our relationship with HomeRiver Group is yet another great example of an industry that’s moving […]
Read More »In this month’s Beyond Maintenance webinar and knowledge series on September 23, we focused on remote employees and the effects they can have on your business — for the better. Managing a Team in the Virtual World Todd Ortscheid and Joni Wolfswinkel explored the significant challenges around business expansion and workforce needs. They shared their […]
Read More »Beyond Maintenance Series: Part 2 We hope you were able to attend part 2 of our Beyond Maintenance webinar and knowledge series on August 23, 2021, about internal maintenance. Unfortunately, we had a video malfunction in the recording of the webinar. It was full of valuable information and insights from industry leaders, which we will […]
Read More »Summer is speeding by. The cool air is coming. It’s time to break out your fall maintenance checklist to prepare your units for fall… and (dare we say?) winter months. You’re expected to handle your day-to-day operations in addition to tracking down technicians to winterize equipment, line up snow removal, and check HVAC systems. We […]
Read More »Why should a resident or property owner choose you as the best property management company to work with? For your business to be successful, you need to work on implementing these critical tips. Tip #1: Communication is Key As a property manager, having positive and consistent contact with your residents, internal techs, vendors, and property […]
Read More »In the era of technology, software use and digital communication is growing rapidly and becoming the norm in today’s society. The property management industry is no exception. As a property manager, you must evolve and accept that technology continues to transform the world. Many property management companies look to technology to improve their day-to-day operations […]
Read More »Things are heating up in the housing market. People are talking about it, and it’s not a secret. According to Realtor.com, home sales are going up and mortgage rates are on the move.* But there is another hot topic that we can’t seem to sit back and watch go up in flames. As a business […]
Read More »Make your make ready process less complicated with our tips and bonus turnover checklist! ‘Tis the season for residents moving out and moving on from one of your many unit rentals. Cue the make-ready boards and manual checklists to oversee all the moving parts. The stress is on, and you risk tasks falling through the […]
Read More »What does your traditional maintenance process look like this time of year? Are you manually scheduling maintenance requests and assuming your residents and vendors communicate efficiently? Is this how you’ve always done it? We’ll bear with you, it’s hard to break the cycle. That’s why we created this maintenance checklist — to help you manually […]
Read More »Running a profitable, successful property management business isn’t an easy task. When you analyze your bottom line, is maintenance the most significant challenge? Your traditional maintenance process is “mild” compared to this hot market. The spreadsheets, constant phone calls, and the back and forth scheduling are overwhelming and bland. We’ll let you in on a […]
Read More »The ultimate guide to the 3 types of maintenance: reactive, preventative, and predictive What is a property maintenance strategy? A property maintenance strategy is a plan of action for ensuring that a property is kept in good condition and running smoothly. It involves regular inspections, preventive maintenance, repairs, and improvements. A successful property maintenance strategy […]
Read More »South Dakota property maintenance software company awards property manager customer Excellence in Maintenance Award at PMMCON, an annual national property management conference, on Friday, May 21 at The Gaylord Texan Resort & Convention Center in Dallas, Texas. Property Meld, a smart maintenance property management start-up company located in Rapid City, SD, awarded their annual Excellence […]
Read More »The clock is ticking, turnover season is about to commence. You know the drill. 80% of residents move in and out over the summer months. Are you ready for this uptick in your turnover process? If not, your team will be scrambling to keep track of the painters, cleaners, and repairs while keeping a grasp […]
Read More »We’ve said it before, but it’s worth repeating that online reviews are currency in today’s digital world. In one study, 78% of prospective residents said a property management company’s online reviews were the biggest factor in choosing where to live — rising to 86% for millennials. This means resident satisfaction is critical. In the property […]
Read More »One of the best ways to create happy residents is to fix maintenance issues quickly and effectively. In the property management industry, the primary reason for negative reviews is maintenance issues. Even more striking, 31% of residents reported that maintenance issues were the primary reason they left a property. Second, rent price was the only […]
Read More »You may have heard us touting the importance of the correlation between the speed of completion and resident satisfaction. We’ve also preached about how resident satisfaction is essential to growth and how a healthy utilization rate is key to having a profitable property management business. But have you stopped and given much thought to what […]
Read More »If you are a property manager or own a home that is used as a rental, you probably have experienced a few of your own. We scoured the internet to find a few stories to share from some people just like you (because everything on the internet is true, right?). Enjoy! 1. I started managing […]
Read More »Ray Hespen, Co-founder and Chief Executive Officer of Property Meld, joined 27 United States Senators and three other witnesses from across the country in Washington D.C. in the Subcommittee on Communications, Technology, Innovation, and the Internet’s hearing titled, “Betting on the Rest: Expanding American Entrepreneurship Outside Tradition Hubs.” The hearing aimed to examine the venture capital gap between different geographical regions in America, how COVID-19 could redefine […]
Read More »Wouldn’t it be wonderful if your maintenance process moved as smoothly as a conveyor belt? A work-order request enters on one end and a happy resident exits on the opposite side. Well, we are here to tell you it can.
Read More »There’s never been a more important time to understand the difference between leading and lagging indicators for maintenance. Leading indicators tell you what’s going to happen, whereas lagging indicators tell you what has already happened. Both are important, but most of us tend to focus only on lagging indicators. This is probably because they’re the […]
Read More »Talk to any property manager and the conversation will eventually shift towards maintenance and all of the challenges that come with it. Our property managers would report that over 50% of their time was dealing with maintenance and the time studies we had them do prove it. Our managers were not able to manage additional […]
Read More »What’s going on in property management in uncertain times, and what you can do to help stop the bleeding.
Read More »When growth is the ultimate goal, it’s easy to just focus your attention on sales, revenue, and profit. But stable and sustainable growth isn’t only about the bottom line. It’s about growing each facet of your operation methodically so the entire business moves in rhythm with its constituent parts. In the property management business, it’s […]
Read More »In our previous post, we stressed the importance of understanding the basic mathematics of your company’s maintenance operation. In other words, you must know how much money your maintenance program is costing your business, and how much money it is bringing in, to begin understanding how it affects your business’s bottom line. But the dollars […]
Read More »Running a profitable, successful property management business is no small feat. There are housing units to be cleaned, shown, filled with new residents and turned over at the end of leases. There are lease agreements to craft, rent payments to collect, and utility and property tax bills to pay. And that’s just when business is […]
Read More »Accounting systems and property management go hand in hand. So should maintenance…
Read More »Is HVAC seasonal? Well, if You Think HVAC Invoices Only Bite In the Summer, You’re Wrong. Here’s How to Protect Yourself from Sticker Shock At Property Meld, we constantly analyze millions of service issues to learn how to craft the most efficient maintenance operation possible. One area of particular interest due to its high-cost potential […]
Read More »Some businesses define success as ever-increasing revenues and profits. Yet this simple definition comes with a catch: revenue and profits are lagging indicators, meaning that you’re already feeling the heat by the time you notice something is awry. Rate Your Current Maintenance Process Here Enter the concept of key performance indicators (KPIs). KPIs, help you measure how […]
Read More »Running your maintenance operation and any other sort of business is quite similar. Are you hitting the business mark?
Read More »At Property Meld, we believe that if you want your property management business to be successful, there’s perhaps nothing more vital than ensuring maintenance satisfaction is high with your tenants and they are happy with the condition and upkeep of the place they call home. Find your score. What has us so convinced? We have […]
Read More »In a notoriously litigious field of work, property managers should be aware of risk mitigation opportunities.
Read More »The intensity and rate at which technology disrupts the world and its systems is exponential. In other words, we’ve only touched the surface of its effects and they’ll likely arrive much quicker than any of us anticipate. The tech industry impacts property management and is only just beginning to extend its tentacles. Yet there is […]
Read More »A quality Maintenance Satisfaction Program means happier residents. Happier residents translate to better reviews and higher resident retention. Positive reviews and resident retention lead to increased revenue and fewer resident turnover responsibilities. It’s rather simple mathematics. The Challenge Confidently knowing your process is up to snuff. To that end, we took a look at how maintenance […]
Read More »Don’t let the lack of air-conditioning problems fool you…winter has its fair share of maintenance woes.
Read More »Oftentimes, all it takes to convince a property manager of the many benefits of a smart maintenance solution is a walkthrough of the software. Once they find themselves onboard, however, their next concern usually shifts to how they’re going to convince their vendors to see the light, too. What’s In It For Me? The most […]
Read More »Utilizing our data, we compiled a list of the top 10 most common maintenances issues you can expect to encounter as a property manager.
Read More »The maintenance process from the resident perspective can affect your bottom line.
Read More »In evaluating the time it takes to turn a property, there is a wide range of variables that all property management companies juggle. There are some commonalities that come into play when determining the average time for a turn.
Read More »In discovering what makes a maintenance process tick, we have uncovered many similarities in operations across North America. Some of those similarities are good, and some are not so good.
Read More »Creating a profitable internal maintenance team can be difficult; this article will explain how you can track/ensure your employees are profit centers and not cost centers.
Read More »Vacant properties pose to be an issue because of the obvious loss to your monthly income. Over time that loss of income escalates to a dangerous point for a property owner.
Read More »Property Meld can send you a personalized maintenance analysis at no charge, evaluating these three components, along with more important factors to prepare you for even higher success.
Read More »Today’s data is showing that the summer months are when 80% of people are moving into new properties and when maintenance issues increase by 57%. Many property managers and owners tend to call this, stuck in “survival mode.”
Read More »Change in financial situation, bad neighbors, poor communication, and maintenance are just a few reasons why renters leave their units. Read our blog article to get a better understanding of what tenants are balancing when making the choice to stay or leave their rental property.
Read More »Online reviews are great, right? You can read reviews on that product you want to buy, and get all of the inside tips on what a companies advertising isn’t telling you. That’s awesome! Until someone is online reviewing your business, and it’s not good. Rate Your Maintenance As a matter of fact, it’s terrible, exaggerated […]
Read More »Winter is coming. With the winter months come extreme weather conditions, holiday travel, and additional hours of darkness. These conditions open the door to winter maintenance emergencies that affect many properties such as frozen or burst pipes, broken heaters and furnaces, and iced-over roadways and sidewalks. In addition, insulation, plumbing, roofing and HVAC/furnace units need […]
Read More »We asked some of our clients to give us their experience with property management and their maintenance process.
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