Maintenance ROI is genuinely difficult to isolate. Renewal decisions are influenced by rent price, location, amenities, life circumstances, and maintenance experience all at once. Separating the maintenance contribution from everything...
Every quarter, the same conversation happens in a lot of property management companies. Ownership or asset management looks at the maintenance line on the P&L, sees a number that’s up...
Operations leaders who manage in-house maintenance teams track technician utilization. Jobs completed per day. Time on site. Callback rate. These are real numbers that reflect something real about how in-house...
There’s no shortage of things that could be tracked in a maintenance operation. Request volume. Technician utilization. Parts spend. Seasonal trends. Category breakdowns. The list goes on. The problem isn’t...
Pick a question. Any question. What’s the average time-to-complete in the Southeast portfolio? What’s the first-time fix rate by vendor this quarter? Which property has the highest maintenance cost per...
The scenario is familiar to most operations leaders managing large portfolios. Ownership asks why maintenance costs are up 18% in one market, and the most honest answer available is: let...
— Written by Liz Greenway, Head of Partnerships Over the past 30 days, I’ve spent hours speaking with property managers, maintenance managers, asset managers, and operators across different portfolio sizes...
– Article written by Liz Greenway, Head of Nexus Partnerships As part of Vendor Volume, I have the opportunity to speak with dozens of operators about their vendor challenges. But...
Property maintenance is no longer an aspect of property management you grudgingly tolerate, it’s the engine that determines resident happiness, owner retention, and ultimately NOI. In our recent panel webinar,...
In the realm of property management, ensuring timely and efficient maintenance repairs is not just about maintaining property functionality; it’s about fostering trust and satisfaction among both residents and property...
