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When speaking with thousands of property management companies, we tend to hear that most property managers say the intake process of maintenance requests is easy. However, after the initial intake,...

After you have solved effective communication, you can move on to the next step on the Ladder of Maintenance Excellence, scheduling efficiency. You will know if you’ve achieved scheduling efficiency...

Summer is speeding by. The cool air is coming. It’s time to break out your fall maintenance checklist to prepare your units for fall… and (dare we say?) winter months....