Maintenance ROI is genuinely difficult to isolate. Renewal decisions are influenced by rent price, location, amenities, life circumstances, and maintenance experience all at once. Separating the maintenance contribution from everything...
Every quarter, the same conversation happens in a lot of property management companies. Ownership or asset management looks at the maintenance line on the P&L, sees a number that’s up...
Operations leaders who manage in-house maintenance teams track technician utilization. Jobs completed per day. Time on site. Callback rate. These are real numbers that reflect something real about how in-house...
There’s no shortage of things that could be tracked in a maintenance operation. Request volume. Technician utilization. Parts spend. Seasonal trends. Category breakdowns. The list goes on. The problem isn’t...
Here’s a number that should bother every operations leader managing a large portfolio: the performance gap between the best and worst properties. Not the worst property’s performance in isolation. That’s...
Pick a question. Any question. What’s the average time-to-complete in the Southeast portfolio? What’s the first-time fix rate by vendor this quarter? Which property has the highest maintenance cost per...
Maintenance Is a Financial Strategy. It’s Time to Treat It Like One. For years, property management has treated maintenance as an operational necessity: something to manage, contain, and explain after...
Property maintenance is no longer an aspect of property management you grudgingly tolerate, it’s the engine that determines resident happiness, owner retention, and ultimately NOI. In our recent panel webinar,...
Table of Contents In this article, we have identified 10 common property maintenance issues property management companies see, and more importantly, how to overcome these challenges in your own organization....
Every day, property management companies overseeing 500 – 2,500 units urgently need support in measuring maintenance coordinator performance and averting burnout. If you’ve ever asked yourself, how do I know...
