One of the best ways to create happy residents is to fix maintenance issues quickly and effectively. In the property management industry, the primary reason for negative reviews is maintenance...

There’s never been a more important time to understand the difference between leading and lagging indicators for maintenance. Leading indicators tell you what’s going to happen, whereas lagging indicators tell...

Some businesses define success as ever-increasing revenues and profits. Yet this simple definition comes with a catch: revenue and profits are lagging indicators, meaning that you’re already feeling the heat...