MAX™ is revolutionizing maintenance intake
MAX works 24/7 to gather the right information and assist in handling emergencies, giving residents peace of mind that their maintenance needs are treated as a top priority. With 99.94% of repairs accurately described at intake, MAX helps ensure your team is prepared with the right details from the start, leading to faster response times and better resident experiences.
One-trip resolution is possible with MAX
Identify
From Guesswork to Reality
MAX asks residents simple questions and prompts them to attach photos or videos. Leveraging industry-leading AI functionality, MAX identifies the resident’s problem accurately in seconds. Solving maintenance’s biggest time-waster: unclear, incomplete work orders.
Diagnose
From Reality to Action
MAX coaches residents to provide relative details and context quickly uncovering a likely diagnosis. In many cases, residents are able to troubleshoot simple issues on their own. Allowing your team to focus on more costly and urgent repairs.
Deliver
From Action to Resolution
MAX will become an integral part of Property Meld’s Property Maintenance Operations platform. MAX eliminates the mundane tasks of triage and intake, giving your team time back to focus on more costly aspects of the maintenance process. Your team can leverage MAX’s recommended repairs, parts, tools, skill sets and more at no additional charge.
MAX makes emergency detection a breeze
MAX handles 25% of the tasks that bog your team down while de-escalating routine issues. True emergencies are identified, escalated, and presented to your team with all of the information they need to take action.
+90%
more repairs completed in 24 hours
Repairs completed in 24 hours:
Without MAX: 12.5%
With MAX: 23.75%
6.1%
boost in resident satisfaction
Resident satisfaction:
Without MAX: 4.11/5
With MAX: 4.36/5
$74
average savings per repair
Avg cost per repair:
Without MAX: $394
With MAX: $320
4.4%
fewer technician visits per work order
Technician visits:
Without MAX: 1.14
With MAX: 1.09
