Report Issues by Phone. Get Work Orders in Minutes.
MAX On-Call is built for Property Meld users who are done with false alarms, delayed responses, and exhausted on-call teams.
MAX answers resident calls instantly, filters out non-emergencies, and routes real issues to the right person automatically. It creates accurate Melds, keeps residents informed, and reduces the interruptions that wear teams down.
The result is fewer wake-up calls, faster resolutions, and peace of mind for your residents and your team, 24/7.
What is MAX On-Call?
MAX On-Call allows residents to handle maintenance by phone instead of relying on chat or web forms. Through a natural conversation, MAX captures the issue and creates a Meld directly in your Property Meld account.
Residents can report new issues, check on existing ones, and make updates without bogging down your staff.
When residents call “emergency,” MAX answers instantly.
MAX On-Call listens for urgency and knows your exact definition of an emergency. If the issue qualifies, it triggers your after-hours call tree automatically no live agent, no delay.
Whether the report comes by phone or digital chat, MAX makes sure the right person is contacted fast, one at a time, until the job is claimed.
One call. Everything handled.
MAX On-Call does more than take messages. It gives residents a way to fully manage maintenance over the phone while protecting your team’s time.
With MAX On-Call, residents can:
Submit multiple Melds in a single call
Check the status of an in-progress Meld
Request escalation when an issue needs more attention
Update availability or request to reschedule maintenance
Request to cancel a Meld
If residents need to add details later, MAX forwards messages directly into the Meld. These messages appear as text in the MAX transcript so nothing gets lost or miscommunicated.
Residents can also enroll in SMS follow-ups to receive text updates like appointment reminders, scheduling conflicts, or status changes.
MAX On-Call has been a game changer for us — fast, reliable, and always on point with emergencies. It feels like having an extra dispatcher who never sleeps and always gets it right.
Daniel Plascencia | Assistant Maintenance Manager
Stonelink Property Management
The Problem with Call Centers Ends Here
Traditional maintenance call centers often create more headaches than they solve. They escalate non-urgent issues as emergencies, leaving your team exhausted and your resources wasted.
Response times suffer, with work orders generated hours after the initial call, and the challenge of staffing after-hours lines makes 24/7 coverage costly and unsustainable.
After-Hours Maintenance, Done Right
MAX On-Call is built for property managers who want accuracy, speed, and peace of mind every time the phone rings. No more wasted vendor trips, hours-long response times, or costly 24/7 staffing.
MAX works seamlessly within your existing workflows, contacting your on-call team only when it’s truly necessary so your residents get help fast, and your team can rest easy knowing nothing slips through the cracks.
Schedule a call to see the Power of Property Meld and MAX On-Call
Book a demo to see how MAX On-Call, powered by Property Meld, can save you time and money when dealing with maintenance calls.
MAX On-Call is only available for Property Meld customers.