Report Issues by Phone. Get Work Orders in Minutes.
MAX On-Call is built for Property Meld users who are tired of false alarms, delayed responses, and exhausted teams. MAX filters the noise, sends real emergencies to the right person, and turns calls into accurate work orders.
The result is fewer wake-up calls, faster resolutions, and peace of mind for your residents and your team 24/7.
What is MAX On-Call?
MAX On-Call allows residents to report problems by calling a phone number instead of using chat or web forms. The system captures the issue through a natural conversation and instantly creates a work order in your Property Meld account.
When residents call “emergency,” MAX answers instantly.
MAX On-Call listens for urgency and knows your exact definition of an emergency. If the issue qualifies, it triggers your after-hours call tree automatically no live agent, no delay.
Whether the report comes by phone or digital chat, MAX makes sure the right person is contacted fast, one at a time, until the job is claimed.
MAX On-Call has been a game changer for us — fast, reliable, and always on point with emergencies. It feels like having an extra dispatcher who never sleeps and always gets it right.
Daniel Plascencia | Assistant Maintenance Manager
Stonelink Property Management
The Problem with Call Centers Ends Here
Traditional maintenance call centers often create more headaches than they solve. They escalate non-urgent issues as emergencies, leaving your team exhausted and your resources wasted.
Response times suffer, with work orders generated hours after the initial call, and the challenge of staffing after-hours lines makes 24/7 coverage costly and unsustainable.
After-Hours Maintenance, Done Right
MAX On-Call is built for property managers who want accuracy, speed, and peace of mind every time the phone rings. No more wasted vendor trips, hours-long response times, or costly 24/7 staffing.
MAX works seamlessly within your existing workflows, contacting your on-call team only when it’s truly necessary so your residents get help fast, and your team can rest easy knowing nothing slips through the cracks.
Schedule a call to see the Power of Property Meld and MAX On-Call
Book a demo to see how MAX On-Call, powered by Property Meld, can save you time and money when dealing with maintenance calls.
MAX On-Call is only available for Property Meld customers.