Want to know how your maintenance operations stack up?
This month’s report breaks down why repair speed dropped back below the industry threshold, how proactive updates are improving resident sentiment, and what completion speed differences between vendors and in-house teams reveal about performance.
Download the January report for the benchmarks and operational insights shaping maintenance outcomes heading into 2026.
What can you expect in this report?
Industry Benchmarks for Key KPIs
Each monthly benchmark report delivers key insights on repair speed, resident satisfaction, and repair costs—helping you see how your performance stacks up against industry standards.
Key Curiosities in the Industry
With insights from 9.3 million work orders, our benchmark report reveals trends like the fastest repairs, resident rankings by category, and seasonal work order shifts.
Action Items for PM Companies
Our team of maintenance experts breaks down the data in each monthly report to help you drive improvements and make strategic process changes.
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Past Benchmarking Reports
Check out our previous Benchmarking Reports. The latest version can be found here.
