The team adopted Property Meld to centralize maintenance operations, streamline resident communication, and improve tracking. Through Property Meld, they established a structured workflow, ensuring tasks were assigned, monitored, and completed with minimal delay. The software’s ability to provide real time updates and communication tools empowered both technicians and residents to stay informed, ultimately improving service quality and response times.
“With Property Meld, everything is in one place. I can see the work log, the communication history—everything. It’s made managing our growing portfolio much easier,” Brandon said.
The team took a firm yet supportive approach to encourage adoption. Technicians were trained to log work activities directly within Property Meld, eliminating the need for constant check-ins and enabling real time visibility into job statuses and progress. For technicians working outside the core area, monthly meetups ensured consistent alignment with internal standards.
“We had to guide residents to join and use Property Meld, but once they were on it, they liked it. They appreciated the notifications, being able to upload pictures, and having a way to communicate directly,” said Brandon.
Results
- Improved Technician Utilization
Property Meld’s scheduling and tracking tools led to a 48% increase in technician utilization over the last 90 days. By setting clear expectations for logging work activities and focusing on task completion, the team maximized productive hours while minimizing downtime.
“We’re really on top of our guys now, making sure everything’s logged, scheduled, and completed. Property Meld has given us that oversight and documentation to keep things moving efficiently,” Brandon noted.
- Enhanced Resident Satisfaction
With communication streamlined, residents experienced a nearly 10% improvement in satisfaction. Residents appreciated the ability to communicate directly within the platform, upload photos, and receive timely updates. This clarity and transparency translated to fewer misunderstandings and a more positive resident experience.
“Our residents really like having updates and knowing we’re on top of things. Even if there’s a delay, they know we haven’t forgotten them. It’s been a big change,” Brandon mentioned.
- Reduced NonBillable Hours
By tracking and organizing maintenance activities in Property Meld, the team saw a significant decrease in non billable hours. Previously, technicians wasted time on poorly scheduled or untracked jobs. Now, the work log and scheduling features have minimized idle time, directly benefiting the company’s bottom line.
“We’re seeing a lot fewer wasted hours. The work log, the scheduling—everything’s right there. It’s saved us a ton of time,” said Brandon
- Streamlined Owner Communication
Property owners benefited from realtime notifications and progress updates. While the team hasn’t yet utilized the owner approval feature for maintenance costs, Property Meld’s functionality has fostered transparency, ensuring owners remain informed and involved without excessive manual check-ins.
“Owners like getting updates. We can talk to them through Property Meld, so they see what’s happening in real time without us needing to follow up constantly,” Brandon added.
The integration of Property Meld has transformed how the team manages their extensive property portfolio. It has optimized internal workflows, enhanced resident satisfaction, and boosted technician efficiency, leading to a smoother, more profitable maintenance process. The company is now well positioned to continue expanding, confident that Property Meld provides the operational stability needed to support growth.
“Property Meld has drastically improved our business. There’s a lot less wasted time, and the structured schedules make us more efficient. For anyone looking to grow and keep residents and owners happy, I’d say Property Meld is a gamechanger,” Brandon concluded.
