MAX™ is revolutionizing maintenance intake
MAX™ is everyone’s favorite virtual maintenance technician, introduced in 2025 through Property Meld’s acquisition of Mezo. A friendly AI bot who is collecting information, resolving issues, and even mitigating emergencies 24 hours a day, 7 days a week.
1.14.25 Announcement Webinar
MAX™ is a giant leap from traditional methods of form-based maintenance submissions. With MAX’s help, property management companies can offer users a white glove experience while capturing essential information to ensure a fast resolution.
One-trip resolution is possible with MAX™
Identify
From Guesswork to Reality
MAX™ asks residents simple questions and prompts them to attach photos or videos. Leveraging industry-leading AI functionality, MAX™ identifies the resident’s problem accurately in seconds. Solving maintenance’s biggest time-waster: unclear, incomplete work orders.
Diagnose
From Reality to Action
MAX™ coaches residents to provide relative details and context quickly uncovering a likely diagnosis. In many cases, residents are able to troubleshoot simple issues on their own. Allowing your team to focus on more costly and urgent repairs.
Deliver
From Action to Resolution
MAX™ will become an integral part of Property Meld’s Property Maintenance Operations platform. MAX™ eliminates the mundane tasks of triage and intake, giving your team time back to focus on more costly aspects of the maintenance process. Your team can leverage MAX™’s recommended repairs, parts, tools, skill sets and more at no additional charge.
Engage residents to play a part in faster resolution
MAX™ is available to residents 24 hours, 7 days a week, providing the coaching needed to help them self-resolve issues. MAX™ also provides the necessary information to ensure your team has everything they need to make one-trip resolutions the norm.
Boost Team Productivity While Resolving Issues Faster
MAX™ handles 25% of the tasks that bog your team down while de-escalating routine issues. True emergencies are identified, escalated, and presented to your team with all of the information they need to take action.
