Property Meld’s onboarding process, in collaboration with Atlas’s proactive approach, proved instrumental in transforming their maintenance operations.
“They were very cooperative, extending timelines, adding touchpoints, and ensuring every team—from accounting to operations—felt comfortable using the system,” said Martinez.
The transition was guided by three key Atlas team members:
– Jake Rose, National Vendor Manager, ensured seamless communication with vendors.
– Nathan Fickus, National Maintenance Manager, developed workflows to integrate Property Meld with AppFolio.
– Brittany Talalt, Controller, optimized financial operations for vendor payments.
The meticulous change management approach helped vendors and technicians adapt quickly, creating a smoother operational framework.
“Transparency and clear communication are invaluable for success. Property Meld delivers both, making it the most valuable investment for your maintenance operations,” added Martinez.
Results
- Streamlined Communication and Troubleshooting
Atlas saw immediate operational improvements. Property Meld enabled clear, trackable communication between all stakeholders. Martinez likened the transformation to upgrading from an Android to an iPhone:
“It’s just simpler to use… and lets us focus on execution and customer service rather than operational hurdles.”
The platform’s transparency improved troubleshooting capabilities significantly.
“We’ve reduced work order lists and implemented triage strategies that save time and money,” Martinez noted.
- Enhanced Resident Experience
Residents responded positively to the improved communication and scheduling clarity.
“Residents appreciate knowing when a technician will arrive and receiving follow-ups,” said Martinez. “It’s a completely different customer service experience.”
With maintenance teams interacting more frequently with residents, Property Meld has become a vital extension of Atlas’s brand.
- Data-Driven Insights and Accountability
Atlas heavily leverages Property Meld’s dashboards to monitor Key Performance Indicators (KPIs) and drive performance.
“The dashboard shows exactly where we stand—there’s no fluffing numbers,” mentioned Martinez.
Additionally, Atlas’s vendor health score improved by 23% above the industry average, thanks to the strong vendor relationships cultivated under Rose’s leadership.
- Reduction in Operational Inefficiencies
Atlas achieved a dramatic 89.3% improvement in resolving work orders open for over 14 days. This progress reflects a company-wide focus on sustained success rather than temporary fixes.
- Impact on Net Operating Income (NOI)
While Atlas is still collecting long-term data, the company anticipates significant NOI gains from improved troubleshooting and operational efficiency. Martinez explained:
“Where we’re seeing the biggest difference in cost reduction is in troubleshooting. The triage of work orders through Property Meld and Easy Repair is far beyond what we were doing before.”
By minimizing the need for on-site visits and maximizing internal resources, Atlas expects continued financial improvements over the coming years.
Why Property Meld?
When asked why Atlas chose Property Meld over competitors, Atlas highlighted the platform’s focus on user-friendly design and communication clarity.
“It’s resident, owner, and vendor-focused. If you care about customer service, Property Meld is a no-brainer,” Martinez noted.
