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Atrium Property Management

Overview

Accounting System

Door Count

Address

The Problem

Originally, Atrium was experiencing issues with their property management system — the maintenance tool and tracking maintenance tickets were inefficient. They lacked the capability of following up on the work order to ensure it was completed, communication between vendors and residents was nonexistent. And it showed in their customer service ratings.

Their process continued until they visited with Dodson Property Management, an existing user, who recommended Property Meld to assist in their inefficiencies and backlog issues.

Finding a solution to focus on the customer experience was crucial. Atrium Property Management investigated Property Meld and discovered an opportunity to enhance their service and relationships with their residents and owners.

Enter Property Meld

By intelligently improving oversight and efficiency, response time is down and the team has the time to focus on owner relationships. Additionally, owners are confident that their properties are being taken care of while repairs are completed at the lowest possible cost.

To solidify their success, they track their KPI’s with Property Meld’s dashboard metrics to keep a pulse on work orders pending assignment and overdue. This gives Atrium a clear picture of their maintenance pipeline. Plus, it provides oversight of each and every portfolio within their company.

After implementing Property Meld, Atrium saved time and salaries of adding new employees. Built on word of mouth, they increased their customer experience while expanding their business tenfold.

 

Since implementation in 2018, Atrium expanded its door count size by 1900%!

 

Now, the average length of owners Atrium retains is 3+ years. This directly correlates with an increased resident satisfaction at 84%.

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