After briefly trying another platform, AG Management decided to try Property Meld, recognizing its ability to centralize maintenance communication, documentation, and follow-ups. The onboarding process helped them transition smoothly into using Property Meld’s features, including:

– Centralized work order management

– Clear timelines for task creation, acceptance, and completion

– Direct billing through the platform

– Enhanced tracking of vendor performance and repair completion times

The Results

Since fully integrating Property Meld into their operations, AG Management has experienced notable improvements:

– 44.6% Increase in Vendor Health Score: By hiring a virtual assistant (VA) to handle vendor scheduling and follow-ups, they saw a substantial improvement in their Vendor Health Score. This increase is attributed to better oversight of vendor performance and ensuring prompt responses to work orders.

– 35% Improvement in Repair Speeds: The combination of internal maintenance staff and VA support has significantly reduced repair times. A new project coordinator role has also helped in monitoring projects and addressing bottlenecks.

– 20.3% Faster Vendor Scheduling: With better communication and follow-up processes, vendors are now scheduling repairs more quickly, resulting in improved overall maintenance efficiency.

AG Management has also shifted its strategy toward handling more repairs internally. With four in-house technicians, they are now completing about 60-65% of their daily maintenance work internally. This shift not only offers more control over scheduling but also brings financial benefits by keeping more revenue in-house.

“Having your internal guys, it’s a lot easier to change their schedule around than it is for an outside vendor. It keeps the money in-house rather than paying it out to outside vendors.” said Yorke.