Beaufort Rentals

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Customer Since 2017

Beaufort Rentals has been a Property Meld customer since the fall of 2017. Since implementing Property Meld, they realized the profitability of a streamlined maintenance process was key to exceeding their company goals.

Overview

With a literal lifetime in property management, Matthew Flewelling of Beaufort Rentals was scaling and growing his business, making daily decisions on efficiency and monitoring the bottom line.

Accounting System

Rent Manager

Door Count

Address

Beaufort, South Carolina

The Problem

Beaufort Rental’s original challenge was disorganization. They had loads of work to be done and no way to effectively review information at a glance or schedule. The entire office felt the maintenance-related stress. Constant resident complaints drove the office morale down, and as a boss, Flewelling was angry with his staff for not taking care of it. They were also losing money. With no way to properly schedule in-house maintenance and track their work, revenue was leaking out.

Enter Property Meld

For Beaufort Rentals, it all came down to communication. With two full-time maintenance guys on the road and over 500 residents, the phone hardly rings, and the team knows exactly what’s going on. The scheduling, the reminders, the in-portal communication, and the follow-up eliminates resident calls almost entirely.

“To do what Property Meld does for me, you would need one capable full-time employee. Calls, missed calls, searching for the information… it’s priceless.
I got Meld just as I was looking at hiring another maintenance coordinator. I never had to make that hire. In addition, resident review scores have gone up, and employee turnover has gone to 0 because the job is less stressful.” – Matthew Flewelling, Property Manager

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