The Solution 

LAPMG turned to Property Meld, attracted by its real-time data capabilities and centralized platform. “The data was impressive,” Juan shares. “We no longer have to rely on someone to run those reports. We can get that information in real time and see how every department is doing, not just the coordinators.” Property Meld’s transparency allowed LAPMG to monitor each department’s performance, from after-hours teams to vendors.

In implementing Property Meld, LAPMG quickly saw results that made a meaningful impact on their operations. One of the most noticeable improvements was in the speed of repairs. “Our speed of repair went from 11.6 days down to 9.7 days, with the median speed of repair now at three days,” Juan reports. This improvement, he believes, is due in part to better familiarity with Property Meld’s platform, which helped prevent work orders from being delayed or overlooked.

Vendor and Technician Performance  

The team revised their vendor onboarding process, creating a structured approach that involved setting specific requirements for vendors to join their preferred list. These adjustments have already had a noticeable impact. “In the last two months, our survey scores went from a 4 to a 4.6 out of 5 for both our internal team and vendors,” Juan remarked.

LAPMG has also leveraged Property Meld’s data to closely monitor technician performance. This level of insight has allowed LAPMG to make informed decisions on technician utilization and efficiency. They have also implemented bonus plans to encourage their internal technicians to improve their efficiency.

Enhanced Communication and Collaboration  

One of Property Meld’s major contributions has been to LAPMG’s communication workflows. By centralizing all communication within each “Meld,” the platform has significantly reduced the need for email threads and external messaging, helping keep everyone updated in real time. Juan notes, “Our coordinators are in constant communication with supervisors and technicians, and it’s really good because everything stays on one Meld, not scattered across emails where people might miss something.”

The enhanced communication has not only streamlined internal collaboration but has also improved resident interactions. With Property Meld’s workflows, technicians can now address common repair requests more efficiently. “A lot of the basic repairs are things tenants could handle on their own, and having those instructions right in the Meld has helped speed up the process,” Juan observes.

For LAPMG, Property Meld has been transformative, giving them real-time visibility into their operations and enabling them to track performance across their team and vendor network without waiting for monthly reports. “The dashboard is huge for us,” Juan says. “It’s made managing everything so much easier. We can see how we’re doing throughout the day, instead of waiting for someone to compile a report.”