After evaluating multiple options, T.R. Lawing chose Property Meld for its specialized maintenance management capabilities and the value provided by the Insights Pro tool. With Property Meld, they could streamline work orders, automate follow-ups with residents, and track technician efficiency—all from one platform.

“One of the things we really appreciated about Property Meld was the automated follow-ups and notifications to residents,” Joe noted. “It took a lot off our administrative staff and gave us peace of mind that nothing was falling through.”

With Insights Pro, Joe could access real-time metrics on the maintenance department’s performance. “We finally had data to back our decisions,” he said. “It gave us an entirely new level of visibility—now I could see where the workload really was and make smarter calls about technician allocation and labor utilization.”

Implementing Property Meld transformed T.R. Lawing’s maintenance management. By tracking technician utilization, Joe optimized scheduling to ensure techs billed at least 75% of their time. “Our maintenance department used to be more of a cost center, but we’re now regularly breaking even or even turning a profit,”Joe shared. “Some months we’re seeing gains of $5,000 to $7,000.” Administrative staff also benefited, saving time as Property Meld streamlined resident communication and reduced manual tracking.

Furthermore, Property Meld’s consistent feature upgrades, like the enhanced reporting in Insights Pro, kept T.R. Lawing ahead of the curve and significantly outperformed the capabilities of their former software. “With Property Meld, we’re not just maintaining properties better; we’re maintaining our company’s reputation with residents and keeping things efficient on the back end,” Joe concluded.