Privacy Policy
Last updated: Jan 13, 2025
At Property Meld, we respect your privacy. Please read this Privacy Policy carefully to learn how we collect, use, share, and otherwise process your information (“Personal Data”), and to learn about your rights and choices regarding your Personal Data.
This Privacy Policy applies to Property Meld (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, and share the personal information that we gather on the subdomains and websites on www.propertymeld.com or through your use of our platform, products and services (the “Services”). By continuing to use our Services, you agree to the terms of this Privacy Policy. A reference to “Property Meld,” “we,” us,” or the “Company” is a reference to Property Meld I, LLC and its relevant affiliates involved in the collection, use, sharing, or other processing of Personal Data.
Please click the following links to learn more about our Privacy Policy:
- Introduction
- Processing Activities Covered
- Information We Collect
- How We Use Your Information
- How We Share Your Information
- How We Respond to ‘Do Not Track’ Signals
- Cookies
- Privacy Rights & Additional Disclosures for Certain U.S. Residents
- Children’s Privacy
- Change of Control
- Data Security
- Data Retention
- Miscellaneous Items
- Policy Updates
- Contact Information
Introduction
Property Meld provides property maintenance software and solutions. Property Meld is the business responsible for your Personal Data as described in this Privacy Policy, unless otherwise specified. We collect information from various entities, defined below. The use of “you” and “your” throughout this Privacy Policy will, depending on the context, refer to a Property Manager, Tenant, Owner, Property Vendor, or Visitor.
Property Managers: You hold an account with Property Meld as a prospective, current, or former user of a Property Meld solution.
Tenants, Owners, or Property Vendors: You reside or resided in, own or owned, or worked as a vendor on a property that is managed by a Property Manager using a Property Meld solution.
Visitors: You are browsing our websites or Services.
Processing Activities Covered
This Privacy Policy applies to the processing of Personal Data collected by us when you:
- Visit our websites that display or link to this Privacy Policy;
- Visit our branded social media pages;
- Receive communications from us, including emails, phone calls, texts, or faxes;
- Use our software products and services as an authorized user where we act as the entity responsible for your Personal Data; or
- Apply for employment opportunities with us.
Third Party Links and Websites. Our Services may contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.
Information We Collect
Information You Give Us as a Visitor. You may give us information by contacting us through our “Contact Us” webform, or by phone or email for information or customer service.
The categories of information include:
- Contact information, such as name, address, email, and telephone number.
- Personal information under California Civil Code section 1798.80, such as name or telephone number.
- Commercial information, such as records of products or services purchased with us.
- Internet or other electronic network activity information, such as IP address and cookies.
- Inferences drawn from the above categories of information.
Information We Automatically Collect from Visitors.
Like many website operators, we collect information that your browser sends whenever you visit our Services. This includes log data, such as your computer’s IP address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages and other statistics, and whether you reached our page via a social media or email campaign. This information may be collected via several technologies, including cookies, web beacons, clear GIFs, canvas fingerprinting and other means, such as Google Remarketing and Facebook Pixel. You can control cookies in your browser to enable or disable them.
Information We May Collect from Property Managers. If you have signed up for a Property Meld solution, we may collect the following categories of information:
- Contact information, such as name, address, location, email, and telephone number.
- Personal information under California Civil Code section 1798.80, such as username and signature.
- Commercial information, such as property records, deeds, titles, or other purchase histories.
- Financial information, such as bank account or credit card number, for payment purposes.
- Electronic, visual, or similar information. While our solutions are intended only for Property Managers and Tenants, Owners, or Property Vendors to take videos or photographs of property conditions, persons may accidentally be captured. We do not review either videos or photographs to determine whether an identifiable person has been captured. Property Managers and Tenants, Owners, or Property Vendors are able to delete and re-take videos and photographs to avoid capturing themselves or another person in the photograph.
Information We May Collect from Tenants, Owners and Property Vendors. If you are a Tenant, Owner, or Property Vendor of a property managed by a Property Meld solution, we may collect the following categories of information in our role as a service provider to Property Managers:
- Contact information, such as name, address, company billing address, location, email, and telephone number.
- Personal information under California Civil Code section 1798.80, such as signature.
- Demographic information, such as age and gender.
- Commercial information, such as records of leasing or ownership history.
- Audio, electronic, visual, or similar information. While our solutions are intended only for Property Managers and Tenants, Owners, or Property Vendors to take videos or photographs of property conditions, persons may accidentally be captured. We do not review either videos or photographs to determine whether an identifiable person has been captured. Property Managers and Tenants, Owners, or Property Vendors are able to delete and re-take videos and photographs to avoid capturing themselves or another person in the photograph.
- Any other custom fields that may be configured by Property Managers. These custom fields should not be used to store Tenants’, Owners’, or Property Vendors’ sensitive personal information, but may hold other Tenant, Owner, or Property Vendor information useful to Property Managers.
Information We Collect From Third Parties. We may receive information about Property Managers from third-party data brokers. We do not share information we receive in this manner further unless de-identified or aggregated.
If you access our Services through third parties (e.g., Facebook or Google), or if you share content from our Services to a third-party social media service, the third-party service will send us certain information about you if the third-party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third-party service.
How We Use Your Information
We use your Personal Data for the following purposes:
- To provide Property Managers with the solutions on our platform that they have purchased, which includes:
- maintaining and servicing accounts,
- providing customer service,
- processing and fulfilling orders and transactions,
- verifying customer information,
- processing payments, and
- providing advertising or marketing services to you.
- To market our solutions to Property Managers or Visitors.
- To conduct market research and project planning.
- To detect security incidents, protect against fraudulent or other criminal activity, debug and repair errors, and maintain the overall quality and safety of our Services.
- To share your website visitor activity, through website cookies, with third-party marketing partners to market our services on our Services and other websites that you may visit.
- To fulfill our legal and financial obligations.
- To provide you with employment opportunities.
How We Share Your Information
Affiliates and Service Providers. We share your information with our third-party service providers and any subcontractors as required to offer you our products and services. The service providers we use help us to:
- Run, operate, and maintain our Services through third-party platforms and software tools;
- Run email campaigns;
- Perform marketing analytics;
- Provide measurement services and targeted ads (you can opt out of these services at websites such as http://www.aboutads.info/choices and http://www.youronlinechoices.eu/);
- Process payments; and,
- Provide technical and customer support.
Some external service providers may also collect information directly from you (for example, a payment processor may request your billing and financial information) in accordance with their own privacy policy. These external service providers do not share your financial information, like credit card number, with us, but may share limited information with us related to your purchase, like your zip code.
Aggregated Data. We may also aggregate or otherwise strip information of all personally identifying characteristics and may share that aggregated, anonymized data with third parties or publish it. This data does not personally identify you and helps us to measure the success of our Services and its features and to improve your experience. We reserve the right to make use of any such aggregated data as we see fit.
Third Party Marketing and Advertising Organizations. With respect to website cookies, we share your information with third-party marketing and advertising partners to market our services on our Services and other websites that you may visit.
Disclosures Required by Law. We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal information to comply with any legal obligation, to enforce or apply our terms and conditions and other agreements, to protect our rights, property, or safety, or to protect the rights, property, or safety of others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.
How We Share Your Information
Affiliates and Service Providers. We share your information with our third-party service providers and any subcontractors as required to offer you our products and services. The service providers we use help us to:
- Run, operate, and maintain our Services through third-party platforms and software tools;
- Run email campaigns;
- Perform marketing analytics;
- Provide measurement services and targeted ads (you can opt out of these services at websites such as http://www.aboutads.info/choices and http://www.youronlinechoices.eu/);
- Process payments; and,
- Provide technical and customer support.
Some external service providers may also collect information directly from you (for example, a payment processor may request your billing and financial information) in accordance with their own privacy policy. These external service providers do not share your financial information, like credit card number, with us, but may share limited information with us related to your purchase, like your zip code.
Aggregated Data. We may also aggregate or otherwise strip information of all personally identifying characteristics and may share that aggregated, anonymized data with third parties or publish it. This data does not personally identify you and helps us to measure the success of our Services and its features and to improve your experience. We reserve the right to make use of any such aggregated data as we see fit.
Third Party Marketing and Advertising Organizations. With respect to website cookies, we share your information with third-party marketing and advertising partners to market our services on our Services and other websites that you may visit.
Disclosures Required by Law. We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal information to comply with any legal obligation, to enforce or apply our terms and conditions and other agreements, to protect our rights, property, or safety, or to protect the rights, property, or safety of others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.
How We Respond to ‘Do Not Track’ Signals
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.
Cookies
To make our Services and services work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, shopping cart, or other preferences) over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another.
Google Analytics. We may use Google Analytics. We use the information we get from Google Analytics only to improve the Services. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Please refer to Google’s Privacy Policy for more information. You may also choose to download the Google Analytics opt-out browser add-on.
You may wish to restrict the use of cookies. Please be aware that some of the features of our Services may not function correctly if you disable cookies. Most modern browsers allow you to change your cookie settings. You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links for commonly used browsers may be helpful:
- Cookie settings in Chrome
- Cookie settings in Firefox
- Cookie settings in Microsoft Edge
- Cookie settings in Safari web and iOS
Personalized Advertising. We may also use targeted advertising cookies, such as Google Ads, to deliver tailored advertising on our Services and other websites that you may visit. You can learn more about how to control advertising cookies by visiting the Network Advertising Initiative’s Consumer Opt-Out link, the DAA’s Consumer Opt-Out link for browsers, or the DAA’s opt-out link for mobile devices. Please note that electing to opt-out will not stop advertising from appearing in your browser or applications and may make the ads you see less relevant to your interests.
Privacy Rights & Additional Disclosures for Certain U.S. Residents
Several jurisdictions grant state residents certain rights and disclosures. We provide the following information to further help you understand your potential privacy rights. If you would like to exercise any right or inquire as to whether such rights are available to you, please contact us using the contact details provided in the “Contact Information” section below.
Marketing: We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send, or you can contact us using the contact details provided in the “Contact Information” section below. You will still continue to receive service-related messages concerning products and services you have purchased (unless we have indicated otherwise).
Request for Information or Deletion. Residents of certain U.S. states have the right to know whether we are processing your personal information, and in some instances, you have the right to request that we disclose to you the categories listed below for the preceding 12 months. We have the right to request verification of your identity for all requests for information. In responding to this right, we shall provide to you:
- The categories of personal information we collect about you.
- The categories of sources from which your personal information is collected.
- The business or commercial purpose(s) for collecting, selling, sharing, or disclosing your personal information, and the categories of personal information disclosed for such purpose(s).
- The categories of third parties with whom we share your personal information.
- The categories of personal information we have sold, if any, about you and the categories of third parties to whom your personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
- The specific pieces of personal information we have collected about you.
In addition, you may have the right to request we delete your personal information.
Request for Correction. Residents of certain U.S. states have the right to request the correction or rectification of inaccurate information in the resident’s Personal Data.
Request for Portable Data. Residents of certain U.S. states have the right to receive, in certain circumstances, a portable format of their personal information that allows the data to be transmitted to another entity.
Do Not Sell or Share My Personal Information. Residents of certain U.S. states have the right to opt out of the sale or sharing of the consumer’s personal information.
We do not sell your Personal Data. However, we may use your Personal Data to provide personalized or targeted advertising. In such circumstances, you may have the right to direct us not to share your personal information for such purposes.
If you wish to opt out of this sharing of your personal information for personalized or targeted advertising, please visit this webpage: Do Not Sell or Share My Personal Information.
Limiting the Use of Sensitive Personal Information. Residents of California have the right to direct us to use or disclose sensitive personal information only for providing goods or services, or as otherwise minimally permitted under applicable law.
We do not use or disclose sensitive personal information for any purpose other than providing our goods and services to you, or as otherwise minimally permitted under applicable law.
Third Party Marketing. If you are one of our customers, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes.
We do not disclose your personal information to third parties for the third parties’ direct marketing purposes.
Right to Equal Service & Price. You have the right to receive equal service and price, even if you exercise a privacy right.
Verification Process for Exercising Rights. To protect our consumers’ privacy, we verify privacy rights requests to ensure that only you (or your authorized agent) can exercise rights pertaining to your Personal Data. As part of our verification process, we may request you to submit additional information.
If you are an authorized agent wishing to exercise rights on behalf of a state resident, please contact us using the information at the bottom of this Privacy Policy and provide us with a copy of the consumer’s written authorization designating you as their agent. We may need to verify your identity and place of residence before completing your rights request.
Appeal Process. If we do not decide to act in response to your request to exercise a right, we will provide a timely response detailing the reasons for not taking the action and, depending on your jurisdiction, any rights that you may have to appeal our decision.
Children’s Privacy
The Services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us using the contact details provided at the end of this Privacy Policy. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
Change of Control
Personal Data may be transferred to a third party because of a sale, acquisition, merger, reorganization, or other change in control. If we sell, merge, or transfer any part of the business, part of the sale may include your Personal Data.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your Personal Data.
We use encryption techniques to protect sensitive information during transmission and storage and ensure that only authorized personnel have access to personal information through access control.
We also take regular backups to ensure that data can be recovered in case of a disaster or attack, and use firewalls to protect our network from unauthorized access. We apply regular updates and patches to our software to address security vulnerabilities.
In addition, we train our employees on security best practices to minimize the risk of security breaches caused by human error. We conduct regular security audits to identify vulnerabilities and improve security measures, and have an incident response plan in place to quickly respond to security incidents and minimize their impact.
However, no website, application, or transmission can guarantee security. Thus, while we have established and maintain what we believe to be appropriate technical and organizational measures to protect the confidentiality, security, and integrity of personal information obtained through the Services, we cannot ensure or warrant the security of any information you transmit to us.
Data Retention
We retain information from or about you for so long as necessary to fulfill the purposes outlined in this Privacy Policy. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
Miscellaneous Items
Certain of our Services can be used to access Google data. Notwithstanding anything else in this Notice, if you provide our Services access to the following types of your Google data, our use of such data will be subject to the following restrictions:
- Our Services will only use such access to read, write, modify, or control Google Calendar Events and will not transfer this data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
- Our Services will not use Google User data for serving advertisements.
Policy Updates
This policy may be periodically updated. We encourage you to periodically review this Privacy Policy to ensure you are familiar with the most current version. Please review carefully before submitting Personal Data to our Services. The date the Privacy Policy was last updated is indicated at the top of this page.
Contact Information
If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at the following contact details:
