Improve your property maintenance process with these two major takeaways from our customer success stories.
At the end of the year, we celebrate our customers that improved their property maintenance process. We strive to help property management companies succeed in maintenance and ultimately succeed in business. We’re proud to celebrate their growth and dedication in the property management industry.
We recognize the companies that made moves in December 2020, when most companies were hesitant to start something new before the New Year. And how has implementing a web-based solution into their maintenance process paid off? Well, we’ll let the numbers speak for themselves…
1. Property Maintenance Process Improvement: Efficient communication
There is a connection between repair speed, reviews, and resident satisfaction. An efficient and streamlined maintenance process makes a difference in increasing resident retention.
It’s all about communication, and having a streamlined system to submit maintenance requests has helped speed up those unfinished repairs.
Blue Canyon Property Management
During the week of Christmas 2020, we spoke with Blue Canyon Property Management. Even better, they insisted on using our product before the New Year. Hot Toddy, we’re impressed by their average completion speed now!
Then: 25.7 Days
When Blue Canyon first jumped on the journey with us at Property Meld, they saw an average of 25.7 days to complete a work order request. They were getting their feet wet in the new platform, and the streamlined processwas just beginning!
Now: 4 Days
Yes, that isn’t a typo. From the day a maintenance request is submitted to the day the repair is complete, it now takes Blue Canyon an average of 4 days. Mind you; they are a 200 door company. Now that’s fast!
The Horvay Group
We offer praise to The Horvay Group, too. They investigated Property Meld at the beginning of December 2020, hoping to kick off their new smart maintenance solution by January 1, 2021.
They were eager to get started, and we made it possible! What a change a year can make. Check out how their completion speed has improved:
Then: 31.1 Days
The Horvay Group started off on good footing and quickly noticed a change in their completion speed after implementing Property Meld. 31.1 days needed some significant improvement, though.
Now: 3.8 Days
How fast is lightning speed?! When it comes to completing a Meld, this company has figured it out now! By November 2021, their 200 door company averaged a completion speed of 3.8 days for a single work order.
2. Quantity and quality of maintenance repairs matter
Your company can resolve more maintenance issues faster with increased speed of repair… With more maintenance issues completed, you’ll notice a positive swell to your bottom line. According to our data, that’s what we saw with Blue Canyon Property Management and The Horvay Group.
Blue Canyon Property Management
Watch out, competitors. Check out how many work orders Blue Canyon can crush now:
Then: 28 Completed Work Orders
At the beginning of 2021, repairs took an average of 25.7 days in one month. Which meant fewer work orders were being repaired in the month of January.
Now: 80 Completed Work Orders
By the end of 2021, Blue Canyon saw 80 completed maintenance requests in November. Faster repairs mean more resolved issues in a single month. We bet you can imagine what that did to their bottom line with that nice markup.
The Horvay Group
The Horvay Group also had a similar trend:
Then: 25 Completed Work Orders
January was the start of something, but greatness was about to endure. Before this, it took an average of 31.1 days to complete a maintenance request in one month.
Now: 42 Completed Work Orders
By the end of 2021, they saw a significant increase in completed work orders when their average speed of repair improved. 42 completed maintenance requests in a single month in November was huge!
It’s time for a new property management maintenance software
It is an understatement to say we are proud to have customers thrive with our web-based smart maintenance solution. We are honored to see success and be a part of their story.
Request a demo and see how Property Meld can be a part of your property management company’s maintenance success story in 2022.
