The clock is ticking, turnover season is about to commence. You know the drill. 80% of residents move in and out over the summer months. Are you ready for this uptick in your turnover process? If not, your team will be scrambling to keep track of the painters, cleaners, and repairs while keeping a grasp […]
Read More »We’ve said it before, but it’s worth repeating that online reviews are currency in today’s digital world. In one study, 78% of prospective residents said a property management company’s online reviews were the biggest factor in choosing where to live — rising to 86% for millennials. This means resident satisfaction is critical. In the property […]
Read More »One of the best ways to create happy residents is to fix maintenance issues quickly and effectively. In the property management industry, the primary reason for negative reviews is maintenance issues. Even more striking, 31% of residents reported that maintenance issues were the primary reason they left a property. Second, rent price was the only […]
Read More »You may have heard us touting the importance of the correlation between the speed of completion and resident satisfaction. We’ve also preached about how resident satisfaction is essential to growth and how a healthy utilization rate is key to having a profitable property management business. But have you stopped and given much thought to what […]
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