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maintenance satisfaction

How to Ensure a Quality Maintenance Process

A quality Maintenance Satisfaction Program means happier residents. Happier residents translate to better reviews and higher resident retention. Positive reviews and resident retention lead to increased revenue and fewer resident...

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common maintenance issues

Top 10 Most Common Property Maintenance Issues

According to Murphy’s Law, anything that can go wrong will go wrong. Though we prefer to see the world through a slightly rosier lens when it comes to property management...

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resident retention

The Correlation Between Maintenance and Resident Retention

Did you know that aside from rent costs, the biggest factor influencing resident retention is the maintenance experience? A staggering 46% of residents cite maintenance as a key reason for...

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Make Readies

How Long Should a Make Ready Take?

The Ultimate Guide to Efficient Make-Ready Processes for Rental Units A make-ready, also known as a turnover or rental turnover, refers to the process of preparing a rental unit for...

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Internal maintenance technician

Ensuring Profitability for an Internal Maintenance Staff

As we’re learning more about the science of running an effective maintenance company, we’re stumbling onto some very strong indicators that we believe will dictate profitability if managed. Creating a...

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turnover costs

The Cost of Rental Turnover

Rental Turnover Cost Rental turnover is one of the most time-consuming and overwhelming tasks for property management companies because they involve many moving parts. Property managers must coordinate with the...

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summer maintenance

Maintenance Survival Mode in the Summer Months

To most, the onset of summer means a warm welcome to long, sun-filled days and late, lethargic nights. But for property managers, juggling maintenance in the summer can be a...

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Why Residents Leave Their Rental Properties

Without residents you don’t have income. Without lease renewals keeping your positive resident in their units, you can have a problem with unsatisfactory residents, or an issue with multiple empty...

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