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How Does Resident Satisfaction and Online Reviews Work Together?

We’ve said it before, but it’s worth repeating that online reviews are currency in today’s digital world. In one study, 78% of prospective residents said a property management company’s online...

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maintenance repair speed

The Connection Between Repair Speed and Reviews

One of the best ways to create happy residents is to fix maintenance issues quickly and effectively. In the property management industry, the primary reason for negative reviews is maintenance...

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maintenance efficiency and productivity

Simplify Maintenance Coordination with these Tips

Maintenance coordination should be simple and easy – not complicated. We’ll walk you through tips to make your process more efficient. Imagine what it would be like if your maintenance...

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lagging indicators for maintenance

Why Leading and Lagging Indicators Matter to Your Maintenance Business

There’s never been a more important time to understand the difference between leading and lagging indicators for maintenance. Leading indicators tell you what’s going to happen, whereas lagging indicators for...

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maintenance reviews

How Maintenance Affects Your Business’s Bottom Line, Part 2

In our previous post, we stressed the importance of understanding the basic mathematics of your company’s maintenance impact. In other words, you must know how much money your maintenance program...

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maintenance affects bottom line

How Maintenance Affects Your Business’s Bottom Line, Part 1

Running a profitable, successful property management business is no small feat. There are housing units to be cleaned, shown, filled with new residents and turned over at the end of...

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HVAC Invoices

HVAC Invoices by Season and Region

Is HVAC seasonal? Well, if You Think HVAC Invoices Only Bite In the Summer, You’re Wrong. Here’s How to Protect Yourself from Sticker Shock At Property Meld, we constantly analyze...

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property maintenance software solution

What KPIs Matter in Property Maintenance?

Some businesses define success as ever-increasing revenues and profits. Yet this simple definition comes with a catch: revenue and profits are lagging indicators, meaning that you’re already feeling the heat...

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maintenance operation

Are You Running Your Maintenance Operation Like a Business Or Is It Running You?

A lot of people dream of owning a business, and for good reason. With solid staffing and efficient systems in place, a business can ultimately earn you money with little...

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Man happy with increasing scheduling efficiency with automation

How the Tech Industry has Impacted Property Management

The intensity and rate at which technology disrupts the world and its systems is exponential. In other words, we’ve only touched the surface of its effects and they’ll likely arrive...

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