Operations leaders who manage in-house maintenance teams track technician utilization. Jobs completed per day. Time on site. Callback rate. These are real numbers that reflect something real about how in-house...
There’s no shortage of things that could be tracked in a maintenance operation. Request volume. Technician utilization. Parts spend. Seasonal trends. Category breakdowns. The list goes on. The problem isn’t...
Here’s a number that should bother every operations leader managing a large portfolio: the performance gap between the best and worst properties. Not the worst property’s performance in isolation. That’s...
Pick a question. Any question. What’s the average time-to-complete in the Southeast portfolio? What’s the first-time fix rate by vendor this quarter? Which property has the highest maintenance cost per...
The scenario is familiar to most operations leaders managing large portfolios. Ownership asks why maintenance costs are up 18% in one market, and the most honest answer available is: let...
If you’re searching for a better way to handle after-hours maintenance, you’ve likely run into two categories of solution: property management answering services (live agents who pick up your calls...
Maintenance doesn’t keep business hours. A heating system fails at 2 AM. A pipe bursts on a Sunday. A resident gets locked out on a holiday. These aren’t edge cases,...
Ask most property management companies what their after-hours maintenance costs, and they’ll point to a line on their vendor invoices. Emergency plumber dispatched at 11 PM: $450. HVAC call on...
The phrase “AI maintenance coordination” is showing up everywhere in property management conversations right now. Vendors are using it. Industry publications are writing about it. And if you’ve sat through...
It’s 2 AM. Your phone rings. A resident reports standing water in their unit and they don’t know if it’s a burst pipe or an overflow from the floor above...
